Payment and Shipping - Airarm Sports

PURCHASING INFORMATION

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever.

We will prosecute fraudulent orders to the full extent of the law.

Price and availability are subject to change without notice. However, we do our best to provide our customers with up-to-date product information.

All airsoft guns come with 1/3 inches orange tips.

We will not ship to any person under 18 years of age. Restricted items will be shipped “Adult Signature required.”

Due to the nature of the products that Airarm Sports supplies, we reserve the right at any time to request confirmation from the customer, delay the order pending verification, or refuse any order based on inability to verify legitimacy. Our order confirmation and validation process may include the verification of credit card information, age of the customer, physical address, and shipping information, billing information or the reason for ordering our products. Please be patient during the order validation process. Any mistakes in the information you have supplied to us may result in significant delays.

Any of the following might result in a delay in the shipment of your order:

Shipping and billing addresses do not match.
Cardholder name and address do not match shipping address.
No response or verification from e-mail and/or telephone numbers supplied by you.
Declined or rejected credit card due to failed address verification.
Declined or rejected credit card due to Non Sufficient Funds.
Orders from any “free of charge” e-mail services (i.e. Hotmail, Yahoo, Gmail, etc.) will be verified before shipment to minimize fraudulent orders.
Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This is a verification of the legitimacy of an order for restricted items.

All the steps we take for order verification are as much for your protection as for ours. Please be patient with our customer service staff.

If you choose to continue with a transaction from our store, you must be in full agreement with all of our policies and terms as stated. You will be asked in the checkout process to agree to accept all of our policies and terms of sale. Thank you.

PAYMENT METHOD

We accept Visa, MasterCard, American Express and Discover as payment on orders to anywhere within the United States. For orders with separate billing and shipping addresses we reserve the right to verify the order via email before shipment. We understand this may be an inconvenience in some cases; however it is necessary to help prevent against credit card fraud and also to prevent minors from obtaining replica guns.

Please note if the shipping address does not match the billing address, please contact your financial institution to add the address on file. If authorization is not given for any reason, we reserve the right to cancel the order. We cannot work out credit card problems with your financial institution; you must settle problems with them and reorder once the problem is resolved.

We DO NOT accept CODs and personal checks.

For customers who wish to place an order without using a credit card there is an option at checkout which is Money Order or Cashier Check. Please add the order No. along with your payments. It takes 2-5 business days to clear the money order or cashier check. The shipping will be processed in 1-2 business days afterwards.

SHIPPING INFORMATION

The order will be shipped in 2-4 business days after the payment is received or cleared. Our business hours are 9 am to 5pm Monday through Friday, Eastern Time.

All shipping is done via UPS or USPS.

If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at Airarm Sports. A fifteen percent (15%) restocking fee may be charged.

We do not guarantee any shipping time or date. A confirmation email will be sent to you to notice the shipping date and tracking number. Since we use third party carriers (usually UPS or USPS) to ship our products, once the product has left our care, we have no control over delivery. However we will work with you to get any delivery problems resolved to the best of our ability.

PURCHASE AND SHIPPING RESTRICTIONS

Please read carefully. All policies and terms are subject to change without notice.

State statutes and/or local ordinances prohibit the sale and possession of air guns, CO2 guns and slingshots in some areas. It is the responsibility of the customer to be in compliance with all applicable local, state, and federal laws and regulations. Please contact your local law enforcement authorities before ordering air rifles, air pistols, airsoft guns, paintball markers, or blank firing guns from Airarm Sports. We reserve the right to refuse the customer’s order by law.

California: According to CA AB-2511, the Parent’s Accountability and Child Protection Act, we have to screen all airgun, airsoft and paintball gun orders from California. Please provide the information to prove the recipient is at least 18 years old. If we do not receive your response in 2 days, your order will be cancelled.

Washington, D.C.: We cannot ship airguns, BB guns or airsoft guns.

New York City & its boroughs: No airguns, BB guns or airsoft guns can be shipped. This includes Manhattan, Brooklyn, Bronx, Queens and Staten Island. The ZIP codes affected are 100xx-104xx, 111xx, 112xx-114xx, 116xx.

Illinois: We cannot ship airguns to Illinois if the airgun shoots 700 fps or higher or if the airgun is over .18 caliber.

Chicago, Illinois: We cannot ship any airgun to addresses in Chicago.

New Jersey: Residents can buy BB guns and pellet guns from us through a designated local gun store after acquiring the appropriate firearm permit (airguns are considered firearms per NJ state law: Title 2C:39-1). Your local gun store must fax a copy of their FFL to Airarm Sports in order for us to ship the gun you ordered. Airsoft guns are not restricted by Title 2C:39-1, but they may be restricted by some county or municipal laws. It is up to the individual to determine if airsoft guns may be owned/possessed/used without special permits in their locale. [New Jersey section updated April 30, 2009]

Michigan: Residents may purchase anything on our site except for pellet guns measuring 26\” or less (overall length) or guns that have silencers or baffles (either internal or external) that will silence, muffle or in any way reduce the report (sound) of an airgun.

Guns with silencers or baffles cannot be shipped to addresses in Michigan. Guns that are 26\” or less in overall length are regulated by the State of Michigan and require a concealed gun permit or a Michigan state license to purchase a pistol. Blank guns, guns with unrifled barrels and airsoft guns are NOT included in this restriction regardless of length. They may be purchased without any permit or license. [Michigan section updated June 3, 2009]

Any of the following might result in a delay in the shipment of your order:

Shipping and billing addresses do not match.
Cardholder name and address do not match shipping address.
No response or verification from e-mail and/or telephone numbers supplied by you.
Declined or rejected credit card due to failed address verification.
Declined or rejected credit card due to Non Sufficient Funds.
Orders from any “free of charge” e-mail services (i.e. Hotmail, Yahoo, Gmail, etc.) will be verified before shipment to minimize fraudulent orders.
Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This is a verification of the legitimacy of an order for restricted items.

All the steps we take for order verification are as much for your protection as for ours. Please be patient with our customer service staff.

PAYMENT METHOD

We DO NOT accept CODs and personal checks.

SHIPPING INFORMATION

The order will be shipped in 2-4 business days after the payment is received or cleared. Our business hours are 9 am to 5pm Monday through Friday, Eastern Time.

All shipping is done via UPS or USPS.

If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at Airarm Sports. A fifteen percent (15%) restocking fee may be charged.

PURCHASE AND SHIPPING RESTRICTIONS

Please read carefully. All policies and terms are subject to change without notice.

Washington, D.C.: We cannot ship airguns, BB guns or airsoft guns.

Illinois: We cannot ship airguns to Illinois if the airgun shoots 700 fps or higher or if the airgun is over .18 caliber.

Chicago, Illinois: We cannot ship any airgun to addresses in Chicago.

Michigan residents may purchase pellet guns that require state permits or licenses by following these steps:

Inform Airarm Sports of the item you want to purchase.
Find a local participating dealer/retailer and let us know where to ship your gun. The item will be shipped to the designated dealer/retailer in your area.
Go to your local police department and obtain a permit to purchase the airgun. Each pellet gun purchase must have a separate permit.
After the permit is issued to you by the police, take it to the gun store where your gun was shipped.
After the permit is presented to the store and their fee is paid, they will give you the airgun.
Take the airgun back to the police department for a safety check and ballistics test.
After the tests are conducted and they determine that the airgun is safe, you can take the airgun home.

Philadelphia, Pennsylvania: Airguns and airsoft guns cannot be shipped to the city of Philadelphia. [Restriction added June 9, 2009]

Johnson City, Tennessee: Airguns and airsoft guns cannot be shipped.

We cannot ship CO2 or any compressed air container to Puerto Rico, Alaska or Hawaii. Accessories are ok to ship anywhere in the US.

All airgun orders will arrive as ADULT SIGNATURE REQUIRED. We will not ship airguns to persons under the age of 18, NO EXCEPTIONS!

MISSING ITEMS OR DAMAGED SHIPMENTS

When you receive a shipment from Airarmsports.com, please check the contents of your package immediately. We require that our customer reports any missing items or product damage within 3 days of receiving the package.

Airarm Sports must report all damages immediately to the delivery service for inspection; therefore, we ask that you keep all merchandise and packaging in the condition as it was delivered. Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.

BACKORDER POLICY

If we are temporarily out of stock on items you ordered, we will contact you. We will give you the option of cancelling, exchanging to a similar product, or wait and we will ship it as soon as we receive it. Usually you will not be charged for those items until they are ready to ship. Any exceptions to this policy will be discussed with you via email or telephone. We may perform an extensive validation of backorders, including verification of shipping and billing information, verification e-mail, and cardholder information and cardholder authorization. Please be patient during the order validation process.

Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value, at the customer’s approval.

If you have received a partial shipment and do not want the backordered item(s) please email us immediately. We will cancel any backorders that have not shipped in the interim.

Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This is a verification of the legitimacy of an order for restricted items.